ITSM (IT Service Management)

mplementing and optimizing IT Service Management solutions to improve service delivery and support across
the organization.

a) BMC Remedy/Remedy HELIX
Leveraging Remedy for comprehensive IT service management, offering advanced capabilities for
incident, problem, and change management.
b) ServiceNow
Utilizing ServiceNow to automate and streamline IT workflows, enhancing service efficiency and user
experience.